Great Outdoors Superstore - Terms and Conditions.

Order Process
An order confirmation email is sent to confirm receipt of your order. This email is a confirmation of the goods ordered but does not constitute order acceptance or confirmation by Great Outdoors Superstore. Payment is taken from your card at the time that we receive your order. If we are unable to supply the ordered goods you will be contacted as soon as possible and you will receive a full refund of the price paid for the goods. Acceptance of your order and completion of the contract between you and Great Outdoors Superstore will take place on despatch to you of the goods ordered unless we have notified you that we do not accept your order or you have cancelled it.

Prices
Whilst we try to ensure that all prices on the website are accurate, errors may occur. Where we discover an error in the price of the goods ordered we will inform you as soon as possible and give you the option to either re-confirm your order at the correct price or cancel the order. If we are unable to contact you we will treat the order as cancelled. Prices quoted throughout our online store include standard UK VAT where appropriate. We reserve the right to change our prices at any time.

Delivery
Our aim (but not guarantee) is to despatch goods within 24 hours of order and your delivery will typically be received the next working day (Monday to Friday) between 8am and 5.30pm. Delays may be experienced during certain times of the year and if this is the case we will contact you as soon as possible. Deliveries to remote areas of the country may take longer to deliver than the times specified above. Your goods will be delivered using either Royal Mail or a specialist carrier. All deliveries will need a signature on receipt and if there is no one present to receive the delivery a card will be left. You may specify an alternative delivery address at the time of placing the order if you choose.

Credit/Debit Card Payment
When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a land line telephone number (not a mobile) to be used in case of query. We accept payment by Visa, Mastercard, Maestro and Delta by secure server.

Returns
Unsuitable or defective items may be returned for refund or exchange providing they are received back at our logistics centre within 14 days of the original delivery date in brand new, unused condition, in the original packaging and accompanied by a completed returns form. We recommend that all returned items are sent using an insured delivery service for your own protection. We will refund reasonable carriage costs incurred by returning defective items only, but we expect you to choose a cost-effective method of carriage in preference to an expensive next-day service. A re-delivery charge (at our standard rates) will apply to all items returned for exchange. Defective products will be replaced without a further delivery charge. We regret that we cannot accept returns of videos, DVDs, books and computer software unless they are found to be defective. The address for any returns is:


Returns Department, Great Outdoors Superstore, Park Lane, Shiremoor, North Tyneside, Tyne and Wear, NE27 0BS

Website Images
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact colour match to the product as displayed on your screen.

Product Specification
All product information and technical specifications contained in www.greatoutdoorssuperstore.com are for guidance only, no responsibility can be taken for errors or omissions.