Returns:

Unsuitable or defective items may be returned for refund or exchange providing they are received back at our logistics centre within 14 days of the original delivery date in brand new, unused condition, in the original packaging and accompanied by a completed returns form. We recommend that all returned items are sent using an insured delivery service for your own protection. We will refund reasonable carriage costs incurred by returning defective items only, but we expect you to choose a cost-effective method of carriage in preference to an expensive next-day service. A re-delivery charge (at our standard rates) will apply to all items returned for exchange. Defective products will be replaced without a further delivery charge. We regret that we cannot accept returns of videos, DVDs, books and computer software unless they are found to be defective. The address for any returns is:

Returns Address (for website orders) You will find your returns form in your email order confirmation:

Returns Department
Great Outdoors Superstore
Shiremoor
North Tyneside
Tyne and Wear
NE27 0BS